About External File Ingestion

External File Ingestion enables administrators to import files from a configured file location and index them in OpenSearch. Once indexed, the content can be returned in Siebel Intelligent Search results and used by Retrieval-Augmented Generation (RAG) experiences that use OpenSearch as the knowledge base.

This capability is only for external, unstructured content such as policies, reference documents, manuals, and other approved knowledge assets. It is not a replacement for secured attachment search or content repositories that require user-specific document authorization.