Indexing External Files

After the files are uploaded:

1. Place approved files in the configured ingestion path.
2. Upload the files by setting UploadFile=True, or use the approved REST upload operation.
3. Start indexing for the File Ingestion ModernSearch category.
4. Verify that indexed content appears in Intelligent Search or RAG workflow.
5. Perform a full reindex whenever the source corpus changes.
   Note: Incremental indexing is not currently supported. Any change to the file corpus requires a new indexing operation.

Search Result Behavior

Indexed external files can appear in Intelligent Search and RAG results.

Characteristics:

• Results are read-only.
• You cannot drill down to a details page.
• Results do not navigate to a Siebel record or document detail page.
• Document content and metadata may be visible in search snippets.
  Note: Disabling drilldown should not be considered a security or access-control mechanism.