1. Siebel What's New in This Release
  2. What's New in Siebel CRM Release 26.5

5What's New in Siebel CRM Release 26.5

Here's what's new in Siebel CRM Release 26.5:

Instant Preview and Multifile Download for Attachments

This feature lets users quickly open and preview file attachments in Siebel CRM. Previews are read-only, enabling quick and easy content viewing, with no need to save files to the desktop and open them. Users can also quickly download multiple attachments from emails or related entities (such as contacts, accounts, or service requests) without additional button clicks.

Note: You don't need to do a Repository update for this feature.

Learning Resources:

This feature is documented in the Siebel Fundamentals Guide: Previewing and Downloading Attachments.

REST API for Siebel Product Configurator

REST API integration in Siebel Configurator enables seamless connectivity with external systems, web, and mobile platforms for real-time, omni-channel product configuration. It uses lightweight, industry-standard JSON protocol for efficient and developer-friendly interaction with Siebel Customer Order Management REST APIs. REST APIs for Siebel Configurator provides more agility and ease of integration aligned with modern integration patterns.

Note: You do need to do a Repository update for this feature.

Learning Resources:

This feature is documented in the Siebel REST API Guide: About REST APIs for Siebel eConfigurator. Also see: What's New in Siebel REST API Guide, Siebel CRM 26.5 Update.

Digital Business Experience - Customer 360 Agent Dashboard

This release features a modern, intuitive, Customer 360 agent dashboard that helps users efficiently complete end-to-end journeys for Communications providers using Oracle Digital Business Experience. The new dashboard delivers a unified view of the customer by bringing together service requests, assets, billing, and order insights into a single interface.

Built on the new Web Component Framework, the solution incorporates sophisticated Oracle Jet components, such as the folder layout. It enables personalized and actionable experiences using modular, standards-based components that ensure flexibility, performance, and scalability. The dashboard helps agents engage customers more effectively and make confident, data-driven decisions at every interaction.

The key benefits include:

  • Improved User Experience: A modern, intuitive, and responsive design enhances agent productivity and improves user satisfaction.
  • Actionable Insights: The dashboard offers personalized customer insights (Churn Prediction, CLTV, NOB, and so on), enabling agents to improve customer engagement.
  • Comprehensive 360-degree view: Integrates customer, billing, order, subscription, and service information to provide a complete view for informed decision-making.
Note: You do need to do a Repository update for this feature.

Learning Resources:

This feature is documented in Chapter 4, Customer 360 Dashboard Using Web Component Framework, in the Siebel Order Management Guide Addendum for Communications Guide.

Customer Order Management - Comprehensive Caching for Bundle Promotions

Siebel Customer Order Management allows for the convergent bundling of products and services critical for telecommunications, media, finance, and other industries. This core functionality requires a hierarchical structure of products and services, converged in bundles, and often requires specialized caching to ensure high performance.

To deliver enhanced performance, Siebel Customer Order Management now offers a file-based caching solution for bundled promotions. This introduces improvements to the existing in-memory caching of bundled promotions, expanding it further by introducing comprehensive file caching capabilities using the Siebel File System.

The key benefits include:

  • By providing a consistent cache utilization across the Siebel Enterprise and various promotion workflows, businesses can significantly reduce system overhead while accelerating promotion processing times.
  • In the Siebel UI, cached bundle promotions boost the response time of key processes: Edit Promotion, Promotion Upgrade/Downgrade, Promotion Split/Merge, verify (IntegrityCheck), Add to Promotion, Debundle Promotion, and Bulk Request.
  • REST APIs for Apply Promotion, Edit Promotion Upgrade, Get Promotion Details, and Clear Cache also benefit from this enhancement.
Note: You do need to do a Repository update for this feature.

Learning Resources:

This feature is documented in the Siebel Pricing Administration Guide: Clearing Promotion from the Cache.