About REST Outbound

Siebel CRM supports outbound REST communications for on-premises or cloud applications, allowing Siebel applications to interact with other on-premises or cloud applications that provide REST APIs.

Note: Siebel CRM does not support REST outbound calls in XML format. It supports REST outbound calls in JSON format only. For outbound REST calls, set the “HTTPAccept” request header parameter to “application/json”. Other values for the HTTPAccept parameter such as “application/hal+json” are unsupported.

Siebel outbound REST functionality is built alongside SOAP Outbound functionality, and allows Siebel CRM to call any external endpoint that provides a valid OpenAPI or SWAGGER compliant schema in JSON format.

Siebel outbound REST functionality leverages Siebel Web Tools to import the REST contract and to create the required metadata, such as business services, integration objects, and data such as Web service definitions. For more information about Siebel Web Tools, see Using Siebel Tools.