Monitoring Siebel CRM Deployments
This chapter describes how you can monitor the backend of a Siebel CRM deployment created using Siebel Cloud Manager (SCM) using the Siebel CRM Observability - Monitoring and Log Analytics module. This module helps you align your Siebel CRM deployment with cloud-native best practices.
The observability stack uses best of breed tools such as Prometheus, Grafana, Oracle OpenSearch, Fluentd, OCI services, and other supporting components.
The Siebel CRM Observability - Monitoring and Log Analytics module includes the following components:
- Siebel CRM Observability – Monitoring
- Siebel CRM Observability – Log Analytics
This feature is optional. You can enable and manage it by using SCM.
This chapter contains the following topics:
- Metrics Information Categories
- Siebel CRM Monitoring Architecture
- Key Software Components for Monitoring
- Visualization Components for Monitoring
- Configuring the Siebel CRM Observability – Monitoring Solution
- Dashboards for Siebel CRM Monitoring
- Siebel CRM Observability - Data Visualization and Metrics Monitoring for Oracle Databases
Benefits of the Observability Solution
Some of the benefits a modern observability solution like this can provide are:
- Reduction of administrative overhead and skills dependency for production
support:
- A near real-time, at-a-glance view of system health of your Siebel CRM backend is available.
- Can automatically detect anomalous behavior and generate notifications.
- Helps in improving user experience:
- Makes metrics available to configure automatic dynamic scaling of Siebel Servers.
- Provides information to monitor system under heavy load.
- Helps track the impact of configuration changes on system behavior.
- Makes available data to predict system failures before they occur.
- Enables planning investments based on data:
- Infrastructure investment planning is aided by having accurate information on the demand on resources.
- Make available stored data to analyze past performance of systems.