Common Errors in Siebel Mobile Connected

The following tables highlight some common errors that users might encounter when trying to access and use Siebel Mobile connected applications on their mobile device.

Error 1

Item	Description
Problem	If you get errors similar to the following: `If you get errors similar to the following: Tag: swe:nav-control is not valid in this context. . . . Error creating Parameter:MobileApplication for Comp:ePharmaMObjMgr_ENU @ in CompGroup:HandheldSyncSIS Strict Flag set to FALSE, continuing with the next Object...`
Cause	The mobile application is not rendering correctly.
Solution	Make sure that the Siebel Application Object Manager parameters are configured correctly for your Siebel Mobile application. To set the parameters again, run the srvrmgr command for your Siebel Application Object Manager. For more information, see Set Object Manager Parameters for Siebel Mobile.

Item

Description

Problem

If you get errors similar to the following:

If you get errors similar to the
                                    following:  Tag: swe:nav-control is not valid in this context. .
                                    . . Error creating Parameter:MobileApplication for
                                    Comp:ePharmaMObjMgr_ENU @ in CompGroup:HandheldSyncSIS Strict
                                    Flag set to FALSE, continuing with the next Object...

Cause

The mobile application is not rendering correctly.

Solution

Make sure that the Siebel Application Object Manager parameters are configured correctly for your Siebel Mobile application.

To set the parameters again, run the srvrmgr command for your Siebel Application Object Manager. For more information, see Set Object Manager Parameters for Siebel Mobile.

Error 2

Item	Description
Problem	An error message similar to the following appears after selecting a value from a drop-down list: `The applet field with name " . . . " does not exist (SBL-UIF-00289)`
Cause	The User Agent settings for the web browser are incorrect.
Solution	The steps to modify the User Agent settings for the web browser are: Log in to the Siebel Business Application. Navigate to the Administration - Web Browser screen, then the Browsers view. Create a new browser by entering the browser name and version. Add the capabilities for the new browser. For example: `User-Agent = Mozilla/4.0 (compatible; <browsername&version> Parent = <browsenamer&version> Accept = image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, / JumpTab = True` Note: Although the User-Agent value looks incomplete without a closing parenthesis, this is the correct value. After applying these Siebel client parameters, restart the Siebel Mobile application. No browser errors will be returned, no matter which parameters are set on the browser side.

Item

Description

Problem

An error message similar to the following appears after selecting a value from a drop-down list:

The applet field with name " . . . " does not
                                    exist (SBL-UIF-00289)

Cause

The User Agent settings for the web browser are incorrect.

Solution

The steps to modify the User Agent settings for the web browser are:

Log in to the Siebel Business Application.
Navigate to the Administration - Web Browser screen, then the Browsers view.
Create a new browser by entering the browser name and version.
Add the capabilities for the new browser. For example:
User-Agent = Mozilla/4.0 (compatible; <browsername&version> Parent = <browsenamer&version> Accept = image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, */* JumpTab = True
Note: Although the User-Agent value looks incomplete without a closing parenthesis, this is the correct value.

After applying these Siebel client parameters, restart the Siebel Mobile application. No browser errors will be returned, no matter which parameters are set on the browser side.