Displaying Shift Details

You can update shift information, including breaks and periods of unavailability (POUs), only if you use Siebel Real-time Scheduler Version 2.1 or later as your scheduling engine and Siebel Field Service Integration to Oracle Real-time Scheduler Version 2.1 or later integration pack for the integration. Here's how to view shift details using the Shifts list.

Note: Updating shift information, including breaks and POUs, is supported only in online mode.

1. Tap Side Menu and then tap Shifts to see:

   • The Shift list in the main pane from where you can do the following:

     • View and update the shift information, see Start and End a Shift.

     • View and update the break information for the shift, see Start and End a Break.

     • View and update the period of unavailability (POU) information for the shift, see Start or End a Period of Unavailability.

   • The Calendar showing the activity planning information in the side pane.