Manage Attachment Downloads

The Attachment Manager view is available in online mode after the initial full download is complete, and in offline mode to download attachments during the sync process.

Here's you how to manage the download of attachments using the Attachment Manager view in the Siebel app.

1. Start your iOS or Android device and then tap Siebel to start the Siebel app.

2. Log in to the application where you want to manage attachment downloads.

   After successful login, the application starts and is rendered as normal in the Siebel app. The following buttons appear under the application banner and persist for all views in the application: Refresh, Attachment, and Home.

   For more information about these buttons, see (step 6 in) Configure Siebel Mobile on iOS and Android.

3. Create attachment records as required.

   For more information, see Update Attachments for an Account and Update Attachments for a Contact.

4. In the Siebel app, tap the Attachment button to open the Attachment Manager view, and then tap Download Attachments.

5. Reorder the Download Attachments list as required by typing in a number in the List Order field.

6. Tap the checkbox next to each attachment record to select that record for download.

7. Tap the Download Only on Wi-Fi check box.

8. Choose one of the following download options as required:

   • Download. Tap to queue the selected attachment records for download.

   • Remove. Tap to delete attachments belonging to the selected attachment records from the mobile device, and cancel any future downloads of or updates to the selected attachment records.