Managing Service Requests for Siebel Field Service

A service request is a customer request for service. It includes the activities associated with the request and information about the response to the request.

These procedures are included in this section:

• View Service Request Information

• Change Activity Information for a Service Request

• Change Order Information for a Service Request

• View Invoice Information for a Service Request

• Print Invoices Associated with a Service Request

Note: You must complete the relevant setup tasks detailed in the Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Field Service.