Common Errors in Siebel Mobile Disconnected

The following tables highlight some common errors that users might meet when trying to access and use disconnected applications on their mobile device.

Error 1

Item

Description

Problem

The disconnected application isn't showing the latest information or most recent changes.

Solution

Use the Reset Application option in the Siebel app to reset the application data. For more information, see Reset the Host Server Using the Siebel App.

Error 2

Item

Description

Problem

The disconnected application keeps failing or locking.

Cause

The cause of this problem can be one or both of the following:
  • One or more Siebel application client files have changed.

  • You've reached, are nearing, or have exceeded the available storage space on your mobile device.

Solution

Check that you haven't exceeded the storage capacity on your mobile device.