Use the Personalized Content Delivery Viewer in Siebel Pharma

You use the Personalized Content Delivery Viewer (PCD Viewer) in Siebel Mobile and in Siebel CRM to deliver personalized content to customers, to present information about products to customers, and to obtain feedback from customers about product presentations and personalized content delivered.

The PCD Viewer is available in Siebel Pharma and by default for Calls, Accounts, Contacts, and Messaging Plans in the Siebel Mobile application for Siebel Pharma.

You start the viewer by selecting the Detail button. However, you can use the PCD Viewer on any other applet in the mobile application if you configure the Detail button for the applet. For more information about configuring the Detail button for applets in general in Siebel Mobile, see the topic about configuring interactive detailing in Configuring Siebel Open UI.

Note: For Siebel Mobile, the PCD Viewer is supported only if using the Siebel Mobile Archive file to create and deploy a customized Siebel app for iOS or Android devices. The Detail button will be enabled and available in the Siebel Mobile Application Container (Siebel app) only. The Detail button will be unavailable and disabled in the browser. For more information about the Siebel Mobile Application Container, see Download and Install the Siebel App.

Before using the PCD Viewer in Siebel Mobile:

Plan for presentation delivery by reviewing the available messaging plans and any existing call presentation information. For more information, see Manage Messaging Plans and View Presentation Detail Information for a Call.
Create appropriate literature records in Siebel CRM.
Associate literature with messaging plans in Siebel CRM.
Define access to, release, and revise messaging plans in Siebel CRM.
Configure the server location where you want to store messaging plan contents (presentation items, related messages, and HTML ZIP files). For more information, see Set the Server Uncompression Location.

Note: This task applies only if using Siebel Mobile in online mode.

To deliver a presentation in Siebel Mobile using the PCD Viewer, see the following topics:

For more information about using personalized content delivery in Siebel CRM, see Siebel Life Sciences Guide.