My Team

You can view and manage team members on the home and Team Member pages. Only users with the Admin Access Level can add an edit team members.

Team Member Attributes

Each team member has various attributes, including name, email, project and details about the Oracle implementation. While most attributes are self-explanatory, these three attributes can affect how you use and access the application:

  • Program Role—The Program Role provides more information about the function of a team member in the organization such as Project Manager, Project Sponsor, or functional leads. It is not required but might be used in future releases to personalize your experience.
  • Relationship—The Relationship defines the role a team member plays in the organization. Possible Relationships include:
    • Team Member—A member of the customer team.
    • Partner—A member of the integration partner team.
    • Oracle—A member of the Oracle team.
  • Access Level—Your Access Level defines what action you can take in the application. See Access Level Privileges for more information about what users of various Access Levels can do in the application. Success Navigator includes the following Access Levels:
    • Administrator (formerly Admin)—Full access to all features and users.
    • Program Manager (new role)—Manage programs and projects including membership.
    • Release Planning Manager (formerly Production Team Member)—Manage roadmaps and release plans.
    • Program Contributor (formerly Member)—Contribute to program activities including milestones and journey files.
    • Account Manager (new role)—Manage and update the Production Profile.
    • Content Viewer (formerly Viewer)—View content and add limited inputs (e.g., add roadmap comments).

Add Team Members

Users with the Admin Access Level can add Team Members.

To add a Team Member:

  1. From the Team Members page, select Add Members.
  2. Enter the team members first name, last name, and email.
  3. In Program Role, select the function of a team member in the organization
  4. In Access Level, select the appropriate role for the user.

    See Access Level Privileges for details.

  5. In Relationship, select one of these roles that the team member plays in the organization.
    • Team Member: A member of the customer team.
    • Partner: A member of the integration partner team.
    • Oracle: A member of the Oracle team.
  6. In Pillar, make one or more selection.
  7. In Product Family, make one or more selection.
  8. In Product, make one or more selection.
  9. Enter optional comments.
  10. Select Save or Add Another.

Update Team Members

Admins can take the following actions with existing Team Members:

  • Edit team members.
  • Deactivate Team Members. Deactivated Team Members are removed from the organization. They can no longer access the organization they're removed from, but can access any other organizations they are part of.
  • Delete Team Member. Deleting a team member removes them from the system entirely.
  • Activate Team Members. Return access to the organization to inactivated Team Members.
  • Manage adding program and project members.

To update a Team Member

  1. Get to the Team Members page:
    • From the menu, select Members.
  2. On the Team Members page, select menu, and then select the action you want to take.