1. Oracle® Customer Support Identifiler Document
  2. Managing Self-Service VM Bounce
  3. Creating a Self Service VM Bounce Execution

Creating a Self Service VM Bounce Execution

Learn how the OCI users can work with self-service VM Bounce/Stop/Start to bounce, stop, and start All MT Tiers (EXA or Non EXA) and Mid Tiers/DB Tier (Non EXA).

About this task:

  1. In the Customer Success Services home page, click the menu icon at the upper left corner.
  2. Under Services, click Customer Self Service.
  3. In the Customer Self Service page, click Bounce. (or)
  4. On the OCSN-Self Service Platform Dashboard, under Quick Links, click Bounce.
  5. On the Bounce page, click .
  6. In the Create Bounce Execution, set the following parameters.

    Note:

    • Support identifier - This field value is automatically populated with the numbers of selected patches. the summary field is automatically populated with the number of patches to be applied.
    • Environment - Select a target environment where you want to deploy the patch. This list is populated with all the environments associated with the Support Identifier (SI).
    • Operation - For Operation, select any of the following:
      • Bounce
      • Stop
      • Start (This option is visible only when previous RFC operation is stopped).
    • Services - Select one of the following options:
      • All (Apps and DB) with VM - Select this option to bounce/Stop/Start all apps and database.
      • All Apps with VM - Select this option to bounce/Stop/Start all MT services.
    • Blackout Duration Days - Select the blackout duration (in days) during bounce execution.
    • Blackout Duration Hours - Select the blackout duration (in hours) during bounce execution.
    • RFC Duration - Select the RFC duration.
    • RFC Type - Click the RFC Type box, so the RFC Type and RFC Sub Type gets auto populated.
    • RFC Subtype - Value gets auto populated based on the RFC type that's selected as part of MOS Request for change.
    • Primary Contact E-mail - Primary contact of customer in ticketing application.
    • Customer Note - Select an action plan or more information to customers as part of request for Change RFC.
    • Summary - A brief description about the execution.
    • Enable Special Instruction Steps - Select the checkbox to set the following parameters:
      • Bounce Options. Select one or more apps components from the list.
  7. Click Next.