Access FAQs

FAQs for access-related questions are identified in this topic.

As a customer, how do I get access to Oracle AI Success Navigator?

Reach out to your primary Oracle point of contact for more information or visit the Oracle AI Success Navigator website for more information Oracle AI Success Navigator.

Where do I access Oracle AI Success Navigator?

Sign in with your Oracle credentials at https://navigator.oracle.com.

Is Oracle AI Success Navigator a unique application requiring separate provisioning and access?

Yes. Success Navigator is a stand-alone application, and provisioning is currently initiated by request from either customers, their implementation partner, or a member of the Oracle team supporting the customer.

Who has access to a customer's Success Navigator account?

Success Navigator is intended to be used jointly by customers, partners, and Oracle team members to facilitate collaboration and transparency. Customers manage access to their Success Navigator account and can include partners and Oracle team members as desired.

Who is eligible to use Oracle AI Success Navigator?

All Oracle Cloud customers are eligible to use Success Navigator.

Who manages the platform, content, user access, and information in Success Navigator?

Customers are given administrative access to manage their Success Navigator account, including providing access to partners and Oracle team members. The customer admin manages access levels for users in their organization, and may provide administrative access to a partner or Oracle team member.

As a CSM, how do I get access to a customer account?

Reach out to the organization's customer admin for access, or raise a support ticket: https://help-education.oracle.com/apex/r/autosr_ws/navigator-support/navigator-support