General FAQs
General FAQs for Success Navigator are identified in this topic.
How do I report an issue?
In Success Navigator, open the Help menu 
, and select Contact Support in the Support & Feedback section. You can raise a Support Request (SR), chat with a support analyst, or request a call back. The direct link to Success Navigator Support is https://help-education.oracle.com/apex/r/autosr_ws/navigator-support.
What is the release cadence for Success Navigator?
Success Navigator does not have a standard release schedule yet, and does not follow the release schedule for Fusion or OCI. Typically there are two major releases per year with other minor releases as needed.
Where can I find the Success Navigator Roadmap?
The Success Navigator roadmap is available here on the Applications Roadmaps page in Cloud Customer Connect. Find it under Applications the Related Roadmaps section.
Is multi-language support available?
Multi-language support is planned for future releases. Currently, AI Assist within Success Navigator can communicate in several languages. Most modern browsers include built-in tools for translating page content.
Is Oracle Cloud Success Navigator a free or paid offering?
Oracle Cloud Success Navigator is a free service. You will contract with Oracle to use Success Navigator, as with other no-cost Oracle offerings.
Is OU learning subscription content (Example: quarterly update training videos) offered for free through Oracle Cloud Success Navigator?
Some OU learning subscription content is available through Success Navigator for no cost. However, our current subscription model will continue for the foreseeable future.
What applications does Success Navigator support?
Currently, Success Navigator supports Fusion Human Capital Management (HCM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Enterprise Performance Management (EPM), as well as Oracle Cloud Infrastructure (OCI). Fusion CX Sales, Service, and Industry, along with Warehouse Management, Transportation Management, and Global Trade Management features are also included in the Release Features list, sunburst visualization, and Adoption Centers. Starter Configuration also supports for CX Sales/CPQ and Service, as well as Transportation Management. Future releases will expand to other Oracle applications and industry specific products.