Get Help

There are several ways to learn more about Oracle Cloud Success Navigator, get support, and interact with Oracle and other users.

Get Help in Success Navigator

Success Navigator provides various options from the Help icon help menu at the top right of the application. The help menu includes consolidated access to contextual in-app help, documentation, support, and FAQs. You can also find links to join the Cloud Success Navigator community, submit requests and feedback to the Idea Lab, and provide feedback about the platform through a survey.

Use the search to find content about Success Navigator. The search function looks for information available in the help menu but does not search the application itself.

Nav Asst

Get In-App Help

The Help section of the menu shows all available interactive guides for the page. These guides include interactive step-by-step and orientation guides to help you become familiar with the application. You'll also find tips Tips throughout the application.

Read the Documentation

Success Navigator includes a detailed User Guide to help you understand how to use the application along with Release Notes to acquaint you with new features and functionality.

Answer Questions and Get Support in the FAQ

The Support & Feedback section includes a Self Service Help and FAQ link targeted for your role as a customer, partner, or Oracle resource. On this page, you can:

  • Find FAQs by category, and if you can't find the answer you're looking for, select Log Ticket.
  • See your previously submitted tickets.

Join Our Community

Access Cloud Customer Connect from the help menu (Success Navigator Cloud Customer Connect) to get information from industry experts at Oracle and in the partner community. You can join forums to connect with other customers, post questions, suggest ideas for product enhancements, and watch events.

Share Your Feedback

We welcome your feedback about Success Navigator and encourage you to:

  • Submit a survey about your experience from time to time. To submit feedback, open the help menu and select Submit Feedback on Success Navigator.
  • Share your thoughts on how we can improve Success Navigator. Select Submit an Idea to make enhancement requests in the Idea Lab for Success Navigator. In the Idea Lab, you can search for and review ideas already submitted by other users. You can interact with ideas to show your support by voting on the idea, adding comments, bookmarking the idea, and more.