About Oracle AI Data Platform Service Level Objective

Oracle AI Data Platform is built on Oracle Cloud Infrastructure and leverages the Oracle PaaS Cloud services.

Oracle AI Data Platform availability is tied to dependent Oracle services such as Oracle Identity Cloud Service, Oracle Autonomous AI Lakehouse, and Oracle Cloud IaaS services, including compute and storage. Each of these services has published service level agreements under Oracle Cloud SLA. See the Oracle PaaS and IaaS Public Cloud Services Pillar Document (PDF).

Oracle AI Data Platform has a service-level objective (SLO) of 99.95%.

Use the following definitions to calculate the Service Level for AI Data Platform.

Term	Definition
Service Level	Oracle measures the Service Level over the immediately preceding calendar month by: Subtracting the sum of the Error Rate for each hour of that month (the Error Rate Sum) from 100. Dividing the Error Rate Sum by the total number of hours in that month. Multiplying the result by 100 to calculate the percentage.
Error Rate	The total number of Failed Service REST API Calls in a one-hour interval during the measured month, divided by the total number of Service REST API Calls during that interval.
Service REST API Call	An HTTP request that fulfills the applicable Cloud Service's REST API specification.
Failed Service REST API Call	A Cloud Service REST API Call processed by Your User that results in a 5xx (Server Error) status code.