5 Frequently Asked Questions

This reference provides answers to common questions asked by administrators creating and managing services for Oracle Analytics Cloud.

Top FAQs for Administration and Configuration

The top FAQs for Oracle Analytics Cloud administration and configuration are identified in this topic.

What do I use the Service Console in My Services for? Is this the same as the Console I see in the service? 

  • Service Console — You use the Service Console in My Services to manage lifecycle tasks for Oracle Analytics Cloud such as create, delete, patch, and scale services.

    To access the Service Console, sign in to My Services, open the Dashboard, and locate the Analytics tile. If you can’t see Analytics, click Customize Dashboard, find Analytics and select Show.

  • Console — When you sign in to a particular service, you see a different administrative console where you manage the environment for that service only.

    To access the Console for a service, sign in to the Oracle Analytics Cloud service, open the Navigator, and then click Console.

What is an OCPU?  

An OCPU provides CPU capacity equivalent of one physical core of an Intel Xeon processor with hyper-threading enabled. Each OCPU corresponds to two hardware execution threads, known as vCPU.

How can I determine the right compute size for my initial deployment?

A good starting point is to pick a size that closely matches your on-premises hardware for business intelligence. See Before You Create a Service.

For more sizing guidelines, see  http://support.oracle.com

How do I access my service once it is created?

It’s accessible from My Services. Open the Service Console for Oracle Analytics Cloud and click the name of the service you want to access. Click the Manage this service menu, and then click Oracle Analytics Cloud URL.

How do I patch or upgrade my service?

You can patch or upgrade your service from My Services.

Do I need to patch the service on a specific schedule?

No. Patches are delivered through the My Services and you can patch within your organization’s preferred schedule.

I want to connect to the database where my organization’s analytics data is stored? Do I do this from the Service Console in My Services?

No. You connect to the data you want to analyze within a given service.

How do I configure VPN connectivity for my service to my network?

VPN is a separate feature from your service and is available to use with some Oracle Cloud services.  Contact your Oracle representative for more information.

How do I get support for Oracle Analytics Cloud?

You create a service request in the same way as for on-premises software.

Is there a charge for Oracle Support Services in addition to my subscription fee?

No. Support is included in your subscription fee.

Do I have direct access to the file system associated with my service?

Yes. You can use the SSH keys, generated at the time of provisioning, to access your service’s file system. However, modifications that you make to the file system might not be saved after you perform routine lifecycle operations, such as patching, and might even prevent you from performing lifecycle operations.

My service currently uses the embedded LDAP server for identity management. What’s the maximum number of users?

The performance of the embedded LDAP server is best with fewer than 10,000 users. If you have more users, use Oracle Identity Cloud Service. See Migrating LDAP-Based Services to Oracle Identity Cloud Service.