4 Frequently Asked Questions

Here are answers to common questions asked by administrators creating and managing services for Oracle Analytics Cloud.

Top FAQs for Administration and Configuration

The top FAQs for Oracle Analytics Cloud administration and configuration are identified in this topic.

What do I use the Oracle Cloud Infrastructure Console for? Is this the same as the Console I see in the service?

  • Oracle Cloud Infrastructure Console — You use the Oracle Cloud Infrastructure Console to create, delete, scale, pause, and monitor your service.

    To access the Oracle Analytics Cloud page in Oracle Cloud Infrastructure Console, sign in to your Cloud Account, click Navigation menu icon Navigation menu icon in the top left corner, under Solutions and Platforms, Analytics, Analytics Cloud, click Other Analytics, and then click Manage Services.


    If you don't see the Analytics Cloud menu, it means that Oracle Analytics Cloud isn’t available to you on Oracle Cloud Infrastructure Gen 2. Instead, go to More Oracle Cloud Services, Platform Services, and then click Analytics.

    If you have a fixed subscription, you create services with Oracle Analytics Cloud Subscription. To access the Oracle Analytics Cloud Subscription page in Oracle Cloud Infrastructure Console, click the Navigation menu icon Navigation menu icon again, go to More Oracle Cloud Services, Platform Services, and then click Analytics Subscription.

  • Console — When you sign in to a particular service, you see a different administrative console where you manage the environment for that service only.

    To access the Console for a service, sign in to the service, open the Navigator, and then click Console.

What is an OCPU?  

An OCPU provides CPU capacity equivalent of one physical core of an Intel Xeon processor with hyper-threading enabled. Each OCPU corresponds to two hardware execution threads, known as vCPU.

How can I determine the right compute size for my initial deployment?

A good starting point is to pick a size that closely matches your on-premises hardware for business intelligence.

For more sizing guidelines, see  http://support.oracle.com.

How do I access my service once it is created?

It’s accessible from Oracle Cloud Infrastructure Console. Navigate to the Analytics (or Analytics Subscription) page, click Manage this instance for the service you want to access, and then click Oracle Analytics Cloud URL (or Oracle Analytics Subscription URL) .

How do I patch or upgrade my service?

You don’t need to patch or upgrade your service. Oracle takes care of patching for you.

I want to connect to the database where my organization’s analytics data is stored? Do I do this from the Oracle Cloud Infrastructure Console?

No. You connect to the data you want to analyze within a given service that you created. See How do I access my service once it is created?.

What network options can I use to manage access into and out from my service?

Public IP access only. Oracle Analytics Cloud is an Oracle Managed service, so you don't have access to Virtual Cloud Network (VCN) network settings described in Oracle Cloud Infrastructure documentation. You use public IP addresses to manage connections to and from Oracle Analytics Cloud. See Managing Access to Oracle Analytics Cloud

How do I whitelist the IP Address of my Oracle Analytics Cloud service so I can connect to my Oracle Cloud database?

See Whitelist the IP Address of Your Oracle Analytics Cloud Instance.

How do I configure VPN connectivity for my service to my network?

VPN is a separate feature from your service and is available to use with some Oracle Cloud services. Contact your Oracle representative for more information.

Is IPv6 supported?

No, not currently.

How do I get support for Oracle Analytics Cloud?

You create a service request in the same way as for on-premises software.

Is there a charge for Oracle Support in addition to my subscription fee?

No. Support is included in your subscription fee.

Do I have direct access to the file system associated with my service?

No. You can’t access the file system for your service. Your service is managed by Oracle.

I can't see my services listed on the Instances tab in Oracle Cloud Infrastructure Console. I see the message "Service type not found. Make sure the instance was properly registered". What does this mean?

This message is due to a security change in Oracle Analytics Cloud 18.3.3.xxxx and later. Ask your account administrator to give you the role AUTONOMOUS_ANALYTICS_ServiceAdministrator. See Give Another User Permission to Set Up Oracle Analytics Cloud.

How do I access services I created with Oracle Analytics Cloud 18.2.1.xxxx or earlier?

  1. In Oracle Cloud Infrastructure Console, click Navigation menu icon Navigation menu icon in the top left corner.
  2. Navigate to the Analytics Cloud page.
  3. Click the link text to see your existing services.