Troubleshoot Issues with Projects, Analyses, and Dashboards

This topic describes common problems that you might encounter when using projects, analyses and dashboards, and explains how to solve them.

I can’t see data in an analysis or project

You open an analysis or project, but you don’t see any data in it.

There might be some temporary issue with the database. Contact your administrator for assistance.

I can’t access a particular analysis, dashboard, or project

You attempt to display an analysis, dashboard, or project and find that you don’t have access.

Typically you can’t access an analysis, dashboard, or project if you lack the appropriate permissions or application role for accessing it. Contact the owner of the analysis, dashboard, or project or your administrator for assistance in obtaining the proper permissions or application role.

I can’t find an analysis, dashboard, or project

Try searching the catalog. You can search for analyses, dashboards, or projects by name (full or partial) and by folder location. The search isn’t case-sensitive. Searches of the catalog return only those objects that you have permission to see.

Contact your administrator if you still can’t find an analysis, dashboard, or project and you suspect that it was deleted by mistake. Your administrator can restore earlier versions of the catalog from recent snapshots, if required.

The analysis or project is running very slowly

You attempt to run an analysis or project and find that it takes a long time.

Various underlying circumstances can cause an analysis or project to run slowly. Contact your administrator and ask that he review log files associated with the analysis or project. After reviewing the log files with the administrator, make the appropriate adjustments in the analysis or project.

The analysis or project returned data that I didn’t expect

Various underlying circumstances can cause an analysis or project to return unexpected results. For an analysis, in the Subject Areas pane of the Criteria tab, click Refresh to ensure that you’re seeing the most recent information. For a project, refresh the source data.

Alternatively:

  • Ask a Data Modeler or an administrator to reload underlying data to ensure that any recent changes to the data model are reflected in the analysis. For analyses, Data Modelers and administrators can access the Reload Server Metadata option when they click the Refresh icon in the Subject Areas pane of the Criteria tab.

  • Ask your administrator to review log files for the analysis or project. After reviewing the log files with the administrator, make appropriate adjustments in the analysis or project.

I don’t understand why my analysis or project shows a view display error

When you display an analysis or project, you might see a message such as the following: "View Display Error. Exceed configured maximum number of allowed input records." This message indicates that you've selected more data than can be displayed in a view of that type. Add one or more filters to the analysis or project to reduce the amount of data. For example, add a filter that specifies a date range of only a few years.

The matched Year columns for a subject area and external data source don’t work properly

This mismatch is generic to a column that contains numbers but that should be handled as if it contains characters. Microsoft Excel typically sets the data type of a column that contains only numbers to numeric. Numbers are then prefixed with a single quote that creates the problem of an added space at the start of the number. In the case of matches and filters, this leading space causes the match to fail.

To work around this issue, create a formula that concatenates a zero-length string (single quotes with nothing between them) to the column with the number. For example, if the column with numbers is in column A, you create a string equivalent by adding a column for each cell with the formula =concatenate(A2,’’), =concatenate(A3,’’).