Action required for Digital Customer Service customers 20C-23A

Digital Customer Service customers who created visual applications with VB Studio from 20C through 23A will need to take action after migrating to VB Studio 24.10 (24D).

This migration disables the implicit grant for service connections, which means data can’t be loaded into your visual app. You’ll know you’re affected if you see a persistent gray loading indicator for the service request list. To resolve this, change the authentication type used in the Oracle Cloud Applications backend and service connection:

1. In your visual application, open the Services pane in the Navigator.
2. Click Backends.
3. Click Oracle Cloud Applications, then the Servers tab.
4. Find the server Production Knowledge Service with user proxy and click the pencil icon.
5. In the Authentication for Logged-In Users drop-down list, select Oracle Cloud Account.
6. Click Save.

Additionally, if you built a visual application that depends on the 23A knowledge-service service connection, you’ll need to change the authentication type there, too:

1. In the Navigator's Services pane, click Service Connections.
2. Click knowledge-service, then the Servers tab.
3. Click the pencil icon next to Production Knowledge Service with user proxy.
4. In the Authentication for Logged-In Users drop-down list, select Oracle Cloud Account.
5. Click Save.