- Create Zendesk Tickets for Jira Issues
- Install and Configure the Recipe
3 Install and Configure the Recipe
On your Oracle Integration instance, install the recipe to deploy and configure the integration and associated resources.
- On the Oracle Integration Home page, in the Use a recipe/accelerator section, click View all.
- Find the recipe you want to install, then click Get.
A message confirms that the recipe was successfully installed, and the recipe card shows In use.
- Click Configure
on the recipe to configure its resources.The project workspace opens, displaying all the resources of the recipe. Configure the following resources before you activate and run the recipe.
Configure the Oracle REST Jira Connection
- In the Connections section, click the connection name.
- In the Properties section,
enter the following details:
Field Information to Enter Connection Type Leave REST API Base URL selected. Connection URL Enter your Atlassian instance URL, for example, https://myinstance.atlassian.net/.Enable two way SSL for outbound connections (Optional) Select No. - In the Security section, enter
the following details:
Field Information to Enter Security Policy Leave Basic Authentication selected. Username Enter the email ID associated with your Atlassian account. Password Enter the API token you created in your Atlassian account. See Create an API Token in Your Atlassian Account. - Click Save. If prompted, click Save again.
- Click
Test to ensure that your
connection is successfully configured. In the resulting
dialog, click Test again.
A message confirms if your test is successful.
- To return to the project workspace,
click Go back
.
Configure the Oracle REST Zendesk Connection
- In the Connections section, click the connection name.
- In the Properties section,
enter the following details:
Field Information to Enter Connection Type Leave REST API Base URL selected. Connection URL Enter your Zendesk URL, for example, https://my.zendesk.com/. - In the Security section, enter
the following details:
Field Information to Enter Security Policy Leave Basic Authentication selected. Username Enter the user name of the integration user account created on Zendesk. See Configure Zendesk. Password Enter the password of the integration user account created on Zendesk. - Click Save. If prompted, click Save again.
- Click
Test to ensure that your
connection is successfully configured. In the resulting
dialog, click Test again.
A message confirms if your test is successful.
- To return to the project workspace,
click Go back
.