Users of Oracle Integration

Understand how people with different backgrounds and skills can work together to automate an organization's business processes.

In smaller organizations, one or two people might be responsible for all the tasks in the following table. In larger organizations, entire departments are dedicated to some rows.

Team	Responsibilities	Technologies
Automation architects	Collect and analyze business requirements, and identify the applications that are required for your organization's integration requirements. Additionally, identify the use cases to solve using each tool and the right automation solution to deliver. Create an automation strategy for the organization, including an AI automation strategy and whether to build agentic AI in Oracle Integration, or use Oracle Integration as an MCP server. Align the business continuance strategy with a technical disaster recovery solution.	An architect must have detailed knowledge of all technologies. See Explore the Technologies.
Integration developers	Stay current with technical skills, including security, API protocols, performance, integration patterns, and industry standards. Develop integrations and additional technologies using the drag-and-drop, low-code user interface, and test automation solutions. Configure connections in lower environments. Build adapters for applications that expose RESTful APIs using the Rapid Adapter Builder.	Always built by integration developers: Integrate Applications If used, built by integration developers: Streamline B2B Synchronize Health Data Responsibility varies: Innovate with Agentic AI Model Decision Logic Keep a Human in the Loop Build a Knowledge Base Build Robots
Robot center of excellence	Determine how robots fit into the overall automation strategy. Collect requirements for robots from business owners. Build robots using the intuitive recorder or the low-code tools, and test automation solutions. Work with integration developers to incorporate robots into automation solutions.	Build Robots
Agentic AI center of excellence	Develop agentic AI, including allowing the external world to discover tools, providing agents with tools to complete their work, and establishing standards and best practices for prompt engineering. Define an organization's approval policies, determine when to keep a human in the loop for them, and update the human in the loop requirements when approval policies change. Create, maintain, and continuously improve a RAG engine, such as a knowledge base, to support accurate and compliant corporate use. Work with integration developers to incorporate agentic AI, human in the loop, and knowledge bases into automation solutions; and test automation solutions. Work with other automation experts to incorporate additional technologies, such as robots and decisions, into an agentic AI solution.	Innovate with Agentic AI Keep a Human in the Loop Build a Knowledge Base Model Decision Logic
Policy and governance	Define an organization's policies, model the decision logic for them, and test automation solutions. Update decision logic when policies change. Work with integration developers to incorporate decisions into automation solutions.	Model Decision Logic
Operations team	Gain an understanding of automation solutions that your organization develops. Store and manage the credentials that an integration uses to connect to production applications, and configure connections to these applications after an automation solution has been deployed to production. Deploy automation solutions to higher environments, including production environments. Set the timeline for production deployments. Create a monitoring strategy for the organization. Monitor automation solutions for errors, identify the root cause of an error, assess the impact of the error, and identify the people who can address the issue. For example, engage the integration development team for help with troubleshooting. Manage the onboarding and setup of trading partners (B2B only).	The Operations team works with some or all the technologies. When organizations don't have dedicated operations teams, the people who build automation solutions often deploy and monitor the solutions themselves. See Explore the Technologies.
Administrators of the service instance	Manage the lifecycle of one or more Oracle Integration service instances, including: Manage the lifecycle of each Oracle Integration instance. Add access control lists, configure custom endpoints, and set up the transfer of data to Oracle Cloud Infrastructure Logging. Enable and configure File Server. Create an agent group, download the ZIP files for the connectivity agent and robot agent, and provide the ZIP files to the administrator of the OCI tenancy and domain.	None. To learn more about the administrator's responsibilities, see Get Started with Administration in Provisioning and Administering Oracle Integration 3.
Administrator of the OCI tenancy and domain	Manage all services in your organization's Oracle Cloud Infrastructure tenancy, including: Create a compartment to hold one or more Oracle Integration instances. Create and configure one or more Oracle Integration instances, including disaster recovery, if required. Administer the users, groups, and policies that dictate the security posture of the tenancy. Grant permissions to administrators of the service instance so that they can manage the Oracle Integration instances in the compartment. Create Oracle Integration users in the identity and access management tool. Assign service roles to other Oracle Integration users so that they have the appropriate access to do their jobs. Install the connectivity agent and robot agent on your on-premises hosts.	None. To learn more about the administrator's responsibilities, see Overview of Oracle Integration Security in Securing Oracle Integration 3.