Determine the Source of an Integration's Error

Find the source of an error by checking the activity stream. You can also see the location of the error within an integration flow on the integration canvas.

1. In the navigation pane, click Observability, then Integrations.
2. Click Filter , and update the filtering requirements for the page.
3. In the Errored column, look for any non-zero values.
4. For an integration with one or more errors, determine the location of the error(s).
   1. Click the number value in the Errored column for the integration.
      The Errors page appears and shows only the integration instances that experienced errors.
   2. For an error, review the value in the Fault location column.
      The fault location indicates where the error occurred. For example, if errors occurred for an invoke that multiple integration instances use, the application that the invoke connection is connecting to might be unavailable.
5. Locate the source of the issue by reviewing the activity stream.
   1. Hover over an errored integration instance, and select View details .
      The activity stream opens.
   2. In the activity stream, find the milestone with an error and open the activity stream from it using one of the following options.

      • If View payload appears on the milestone, click View payload .
        
        

      • If View payload doesn't appear on the milestone, expand the milestone by clicking the expand icon >, and then click View payload for the part of the integration flow that failed.
        
        

   3. Review the payload and take the appropriate action.
      For example, if a 404 error occurred, check the configuration of the connection.
6. Optional: To see the error within the integration flow, open the integration canvas.
   1. On the Errors page, in the Primary identifier column, click the name of the primary identifier, such as Primary: undefined.

      The integration canvas appears. The integration component with an error is marked in red.
      
      

   2. To see the error in the activity stream: Point to the component with an error, click Actions , and select Activity stream.

      The activity stream opens.

7. If you are not responsible for addressing the error, send the error information to the owner of the integration.
   For example, you might perform some or all of the following steps:
   • Take a screenshot of the activity stream.
   • Copy the payload text.
   • Download the logs for the activity stream.

     Tip:

     Click Download Logs at the top of the activity stream.