Trigger Response Page

Select the Oracle Service Cloud (RightNow) Adapter trigger response for your integration.

Table 3-1 Response Type — Immediate (Synchronous) Response is Required

Element Description
Response Type
  • Immediate: Select for the Oracle Service Cloud (RightNow) application to wait until a response is received from the integration. This is also known as the request and response message exchange pattern.

  • None: Select if no response is required.

Filter by object name

Enter the initial letters to filter the display of business objects. You can also select a filter type:
  • All: Displays all objects.

  • Custom: Displays objects you created. These business objects are identified by special icons. The naming convention is a combination of the package name and object name joined by a “.”. For example, if there is a custom object package called CO and an object named PurchaseProduct, the wizard displays the custom object as CO.PurchaseProduct.

  • Standard: Displays business objects delivered as part of the standard Oracle Service Cloud (RightNow) application.

Select a Business Object

Select the business object for the integration to send as a response document to the Oracle Service Cloud (RightNow) application.