1 About This Recipe
Use this recipe to send automatic replies to Microsoft Office 365 Outlook emails with a specific subject using Oracle AI.
Note:
Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.
Overview
This recipe retrieves Microsoft Office 365 Outlook emails with specific subject and automatically sends responses to such emails by leveraging the artificial intelligence capabilities of Oracle AI.
To use the recipe, you must install the recipe and configure the connection and other resources within the recipe. The recipe contains three integration flows. The first integration flow Oracle Get Email runs at a defined schedule and fetches unread emails from the Outlook server to Oracle Integration. It filters emails with specific subjects from the retrieved emails and publishes them to the Publish event in JSON format. This in turn triggers the second integration flow Oracle GenAI Quick ReplyToEmail which subscribes to the Publish event. The second integration flow uses Oracle Generative AI capabilities to generate a response to the email, which is then included in the body of the reply email. It also triggers the third integration flow Oracle MaskingPIIfromEmail that leverages Oracle Language AI capabilities - specifically BatchDetectLanguageEntities, to identify key entities (for example: names, dates, locations, account numbers) in the email content, and masks sensitive data in the response. Subsequently, the AI generated response is sent to the email sender by the Oracle GenAI Quick ReplyToEmail integration flow.