1. Using the ServiceNow Adapter with Oracle Integration 3
  2. Post-Activation Steps
  3. Post-Activation Steps for Oracle Integration Releases Prior to 23.04

Post-Activation Steps for Oracle Integration Releases Prior to 23.04

Perform the following ServiceNow Adapter post-activation steps in Oracle Integration releases prior to 23.04.

Invoke an Integration from ServiceNow

When you use Oracle Integration instance version 20.1.1.0.0 (200121.1400.33610) or later, you need to configure basic authentication to invoke an integration from ServiceNow.

  1. Log in to ServiceNow using a valid user name and password.
  2. Search for the SOAP Message in the quick search bar.
  3. Click SOAP Message under Outbound in the search results.
  4. Search for the WSDL endpoint URL. You obtain this endpoint URL after activating an integration in the Oracle Integration instance.
  5. Click the SOAP message name.
  6. Scroll down and click the businessEvent link under SOAP Message Functions.
  7. In the Authentication type field, select Basic from the drop-down list.
  8. In the Basic auth profile field, click the search icon. The Basic Auth Configuration window is displayed.
  9. Select the existing profile or click New to create a new profile, and click Update.

    Note:

    When you configure the ServiceNow Adapter as a trigger (source) connection in an integration and perform an event in ServiceNow, but do not receive a request in the Observability section of Oracle Integration, you must perform a workaround to resolve the issue. See Request from ServiceNow is Not Delivered to an Oracle Integration Instance.