About ServiceNow Adapter Use Cases

The ServiceNow Adapter can be used in a variety of scenarios.

• A trigger Salesforce Adapter connection is integrated with an invoke ServiceNow Adapter connection, which creates an incident in ServiceNow whenever a new case is created in Salesforce.
• Dynamic event handling to synchronize with a customer CRM/ERP system.
• Service management data synchronization in real time with CRM systems.
• Incident creation and workflow approval process management.
• Employee synchronization from customer ERP/HCM systems with users.