1 About This Recipe
Use this recipe to synchronize Oracle Siebel employees with Oracle Field Service technicians.
Note:
This recipe is available as Oracle Siebel — Oracle Field Service | Sync Employees and Technicians in Oracle Integration. Oracle provides this recipe as a sample only. The recipe is meant only for guidance, and is not warranted to be error-free. No support is provided for this recipe.
Overview
This recipe creates or updates a technician in Oracle Field Service when an employee is created or updated in Oracle Siebel.
To use the recipe, you must install the recipe and configure connections and other resources within it. When an employee is created or updated in Oracle Siebel, a Siebel workflow event is triggered. This in turn triggers the main integration flow of the recipe (Oracle Siebel OFS Employee Sync) which had subscribed to Siebel workflow events. Subsequently, the main integration flow of the recipe calls the helper integration flow (Oracle Siebel OFS Employee Sync Helper) which then creates or updates a corresponding technician in Oracle Field Service. Basic data such as name, address, contact details are synchronized between Oracle Siebel and Oracle Field Service.