About This Recipe
This is an application-driven recipe that creates a new incident in ServiceNow when a new case event is created in Microsoft Dynamics 365.
To use this recipe, you must install the recipe and configure the connections and other resources within the recipe.
When a Microsoft Dynamics 365 case is created, the Oracle MSD Create Case integration flow of the recipe is triggered, and it creates a corresponding incident in ServiceNow by invoking the Oracle MSD ServiceNow Case Sync integration flow of the recipe. Basic data such as Case Title, Incident ID, System ID are synchronized between the Microsoft Dynamics 365 and ServiceNow platforms.