About This Recipe
This recipe creates or updates a technician in Oracle Field Service Cloud when an employee is created or updated in Oracle Siebel.
To use the recipe, you must install the recipe and configure connections and other resources within it. When an employee is created or updated in Oracle Siebel, a Siebel workflow event is triggered. This in turn triggers the main integration flow of the recipe (Oracle Siebel OFS Employee Sync) which had subscribed to Siebel workflow events. Subsequently, the main integration flow of the recipe calls the helper integration flow (Oracle Siebel OFS Employee Sync Helper) which then creates or updates a corresponding technician in Oracle Field Service Cloud. Basic data such as name, address, contact details are synchronized between Oracle Siebel and Oracle Field Service Cloud.