About This Recipe

This is an application-driven recipe that creates a user in ServiceNow when a new contact is created in Salesforce. Also, whenever a contact in Salesforce is updated, the recipe updates the corresponding user in ServiceNow.

To use the recipe, you must install the recipe and configure the connections and other resources within the recipe. When a Salesforce contact is created or updated, the integration flow of the recipe is triggered, and it creates or updates the corresponding user in ServiceNow. Basic data such as first name, last name, state, email, and so on are synchronized between Salesforce and ServiceNow platforms.

System and Access Requirements

  • Oracle Integration, Version 21.4.3.0.0 or higher

  • Salesforce

  • ServiceNow

  • An account on Salesforce with the Administrator role

  • An account on ServiceNow with the Administrator role