1. Using the Zendesk Adapter with Oracle Integration 3
  2. Create a Zendesk Adapter Connection
  3. Prerequisites for Creating a Connection

Prerequisites for Creating a Connection

You must satisfy the following prerequisites to create a connection with the Zendesk Adapter:

Create an OAuth Client

  1. Log in to your Zendesk admin account and click Admin (Admin icon).
    In the left navigation pane, Admin is selected. In the middle of the page, the Channel integrations title and text are displayed.

  2. Under Channels, select API.
  3. Click the OAuth Clients tab, and then click Add OAuth Client.
    In the left navigation pane, API is selected. In the middle of the page, the Zendesk API section is shown. The OAuth Clients tab is selected. The Add OAuth Client button appears on the lower right, and is highlighted.

  4. Enter the relevant information to create a client:
    • Client Name: Enter a name for your app. You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration. See Configure Connection Security.
    • Redirect URLs: Enter the redirect URL or URLs in the following format:

      Note:

      If you don't know the following information, check with your administrator:

      • If your instance is new or upgraded from Oracle Integration Generation 2 to Oracle Integration 3.
      • The complete instance URL with the region included (required for new instances).
      For Connections… Include the Region as Part of the Redirect URL? Example of Redirect URL to Specify…
      Created on new Oracle Integration 3 instances Yes. 
      https://OIC_instance_URL.region.ocp.oraclecloud.com/icsapis/agent/oauth/callback

      Created on instances upgraded from Oracle Integration Generation 2 to Oracle Integration 3

      		 No.

      This applies to both:

      • New connections created after the upgrade
      • Existing connections that were part of the upgrade
      		 
      https://OIC_instance_URL.ocp.oraclecloud.com/icsapis/agent/oauth/callback
  5. Click Save.

    The system generates the client secret.

  6. Copy the secret value. You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration. See Configure Connection Security.
  7. Click Save.