1. Using the Zendesk Adapter with Oracle Integration 3
  2. Understand the Zendesk Adapter
  3. Zendesk Adapter Capabilities

Zendesk Adapter Capabilities

The Zendesk Adapter enables you to create an integration with a Zendesk application. You can configure the Zendesk Adapter as a trigger or an invoke connection in an integration in Oracle Integration.

The Zendesk Adapter provides the following benefits:

  • Supports connecting to private resources that are in your virtual cloud network (VCN) with a private endpoint. See Connect to Private Resources in Provisioning and Administering Oracle Integration 3 and Configure the Endpoint Access Type. This type of connection does not use the connectivity agent.
  • Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.
  • Provides invoke (target) connection support for performing the following types of actions against the selected module and operation:
    • Create or Update (create or update records in Zendesk)
    • Query (get records from Zendesk)
    • Delete (delete records from Zendesk)
    • Bulk Import (import bulk records into Zendesk)
  • Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.

The Zendesk Adapter is one of many predefined adapters included with Oracle Integration. See the Adapters page in the Oracle Help Center.