Zendesk Adapter Capabilities

The Zendesk Adapter enables you to create an integration with a Zendesk application. You can configure the Zendesk Adapter as a trigger or an invoke connection in an integration in Oracle Integration.

The Zendesk Adapter provides the following benefits:

• Supports implementing secure egress (dedicated NAT gateway) to establish a connection by using a private endpoint. See Configure a Private Endpoint for Your Instance in Provisioning and Administering Oracle Integration 3 and Configure the Endpoint Access Type.
• Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.
• Provides invoke (target) connection support for performing the following types of actions against the selected module and operation:

  • Create or Update (create or update records in Zendesk)
  • Query (get records from Zendesk)
  • Delete (delete records from Zendesk)
  • Bulk Import (import bulk records into Zendesk)
• Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.

The Zendesk Adapter is one of many predefined adapters included with Oracle Integration. See the Adapters page in the Oracle Help Center.