Manage Log and Diagnostic Files
The software components in Oracle Database in the DB system generate a variety of log and diagnostic files.
For more information, see Manage Diagnostics Collection for the DB System.
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Access to Oracle Support
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.