Troubleshooting General Issues

This topic describes common problems that you might encounter and explains how to solve them.

I can’t sign in to Oracle BI Cloud Service

You’re likely trying to sign in using the incorrect credentials. You must sign in to Oracle BI Cloud Service using the Oracle Cloud Identity Domain credentials that were mailed to you from Oracle or provided by your administrator.  You can’t sign in to Oracle BI Cloud Service using your account credentials for Oracle.com.

I'm having trouble resetting my password

When you sign up to use Oracle BI Cloud Service, you get an e-mail with a temporary password. Be careful if you copy and paste this password. If you accidentally include a blank space at the start or end of it when copying, then the password won't be recognized when you paste it in. Make sure that you paste only the password without any blank spaces.

I can’t access certain options from the Home page

Check with your administrator to ensure that you have the correct permissions to access the options that you need.

I see a performance decrease when using Mozilla Firefox

If you use Mozilla Firefox and notice a decrease in the performance of the cloud service, then ensure that the Remember History option is enabled. When Firefox is set to not remember the history of visited pages, then web content caching is also disabled, which greatly affects the performance of the service. See Firefox documentation for details on setting this option.

I'm having trouble uploading data from a spreadsheet (XLSX) exported from Microsoft Access

Open your spreadsheet in Microsoft Excel and resave it as an Excel Workbook (*.xlsx).

When you export spreadsheets from other tools the file format can vary slightly. Saving your data again from Microsoft Excel can fix this.