1. Administering Oracle Content and Experience Cloud
  2. Troubleshoot
  3. Users can’t sign in after migration (storage overage)

Users can’t sign in after migration (storage overage)

If some users can’t sign in after you migrated from Oracle Documents Cloud Service to Oracle Content and Experience Cloud or if you received an email saying that there is a storage breach, it’s because not enough users were provisioned to accommodate the storage needs for the instance. No data will be lost. You just need to provision more users.

  1. Sign in to My Services, using one of the following methods:

    • Click the Access your Cloud Services link in the email with the subject: “Welcome to Oracle Cloud. Your Oracle Public Cloud Services are ready for use.”, and enter your user name and password.

    • Sign in from Oracle Cloud. See Sign In to Your Account From the Oracle Cloud Website in Getting Started with Oracle Cloud.

  2. Click the service instance you need to add more storage to.

  3. Click the menu icon, and then select Modify.

    The Modify Oracle Content and Experience Cloud page should show Oracle Content and Experience Cloud options now (for example, Additional Number of Standard Users, Additional Number of Enterprise Users). If you don’t see these options, your renewal order has not completed. Contact Oracle Customer Support.

  4. On the Modify Oracle Content and Experience Cloud page, update the number of users to accommodate the storage needs for the instance. Each user gets 100GB storage. So, if the email said you were exceeding your storage by 500GB, you’d need to add 5 users.