Search Content and Conversations

Enter a search term, such as a file name, conversation name, digital asset tag, or hashtag, at the top of the screen and press Enter or click the Search icon. If you want to search only in a specific folder, open the folder and enter your search term. You can enter just a few characters of your search term and a list of possible matches is shown, separated by type (documents, conversations, and so on). This lets you quickly find what you need even if you don’t know the entire search term.

If you don't have permission to view an item, you won't see it in your search results even if it met your search criteria. After your search results are listed, you can use the results like you would normally. You can add files to folders, add posts to conversations, upload files, download files, or share folders with others, provided you have the appropriate permissions.

Search tips

  • A search looks through the titles, the content (such as words in a document), file extensions, the name of the person who last modified the file, and the information about an item (like a folder's description). It also checks any metadata associated with the item, tags for digital assets, conversation messages, hashtags used in conversations, and people in the conversation.
  • If you search for an item that has special characters in the name, the item isn’t returned in the suggested search results for documents or folders.
  • You can search for multiple terms by separating the terms with a comma or a space.
  • To search for a phrase, use double quotes around the phrase. For example, "United States" returns files with the exact phrase United States in the file.
  • You can filter your search results by clicking or tapping the Results menu. For example, you can view only conversations that match the search criteria, or only the people who match it.
  • There may be a slight time delay to show the newest search results. For example, if you search for the term Report and then add another document with the term Report in it, that newest document will be not be returned in search results for a few seconds.
  • Searching is case-insensitive. This means that report will find the same results as Report.
  • You can use the following search operators. The operators are case-insensitive, so NOT is the same as not:
    • not or the dash (-). For example, Report2018,Report2019 -sales returns Report2018 or Report2019, but not items with the keyword sales in them.
    • or or a comma. For example, Report2018 or Report2019 returns the same results as Report2018,Report2019.
    • and or a space. For example, Report2018 and Report2019 returns the same results as Report2018 Report2019.

    The not operator has higher precedence than the others, with and having lowest precedence. For example, a search of Report2018 and Report2019 not Report2019 returns nothing because not is evaluated first.

  • Use parentheses to group complex queries. For example, you can search for States and (not "United States").
  • The search is done on Favorite shared folders first and then other shared folders, up to 5000. If you have more than 5000 shared folders (either shared by you or with you), a global search may not return the expected results. If you think that's the case, you may want to designate some folders as Favorites before searching, to ensure better search results.
  • If a file is larger than 10MB in size, it won't be included in full-text search (a search through the content of a file, not just the metadata about a file). You can find the item by searching for the entire name.