1. Integrating and Extending Oracle Content Management
  2. Enabling Oracle Content Management Integrations
  3. Integrate with Other Oracle Applications and Services
  4. Integrate with Oracle Cobrowse Cloud Service

Integrate with Oracle Cobrowse Cloud Service

Why Integrate with Oracle Cobrowse Cloud Service?

Oracle Cobrowse is one of Oracle's Software as a Service (SaaS) applications that lets users share screens or initiate a cobrowsing session with another person. For example, you might want to use cobrowse on a sales site so that a sales representative can help a customer select appropriate products or services on the site.

The integration of Oracle Cobrowse with Oracle Content Management (OCM) lets you add the Cobrowse Launcher component to a site page in OCM.

Prerequisites

There are prerequisites before you begin the integration process. Integrations generally require configurations in both applications that are being integrated. So check the documentation on both sides. In addition to the requirements on the OCM side, you need a subscription for the product that you intend to integrate with OCM. Please also see the Oracle Cobrowse documentation. On the Oracle Content Management side you will need an Oracle Cloud Account, an OCM instance and be assigned with the right access roles.

Only administrators with the enterprise user role can enable integration with Oracle Cobrowse Cloud Service. If you aren't an enterprise user, the Oracle Cobrowse Cloud Integration option is grayed out in Oracle Content Management.

Integration Process

To integrate with Oracle Cobrowse Cloud Service:

  1. After you sign in to the Oracle Content Management web application as an administrator, open your user menu and click Administration.
  2. In the Administration menu, click Integrations.

  3. Under Oracle Integrations, select Oracle Cobrowse Cloud Integration to enable the service, and then set these values:

    • Service URL: Enter the URL for the Cobrowse service. See Log in to the Agent Console in the Standalone Cobrowse User Guide for the link (for example, https://www.livelook.com).

    • Service User: Enter the Oracle Cobrowse Cloud Service administrator user name.

    • Service Password: Enter the user’s password.

After you've configured the integration, Oracle Content Management users can enable cobrowse to work with a site and add the Cobrowse Launcher component to a site page.

Note:

If you later decide to disable cobrowse, you must disable the option on the Integrations page and in the site settings for any sites that use cobrowse. If you disable only the option on the Integrations page, any sites that use cobrowse will continue to do so, but users won't be able to add new cobrowse functionality.