metadata:
  platformVersion: "1.0"
main: true
name: "PizzaBot"
parameters:
  age: 18
context:
  variables:
    size: "PizzaSize"
    type: "PizzaType"
    crust: "PizzaCrust"
    iResult: "nlpresult"
    liveChatInfo: "map"
states:
  intent:
    component: "System.Intent"
    properties:
      variable: "iResult"
    transitions:
      actions:
        LiveChat: "setupProfileFirstName"
        HandleProblems: "handleProblems"
        OrderPizza: "resolvesize"
        CancelPizza: "cancelorder"
        unresolvedIntent: "unresolved"
  resolvesize:
    component: "System.SetVariable"
    properties:
      variable: "size"
      value: "${iResult.value.entityMatches['PizzaSize'][0]}"
    transitions: {}
  resolvecrust:
    component: "System.SetVariable"
    properties:
      variable: "crust"
      value: "${iResult.value.entityMatches['PizzaCrust'][0]}"
    transitions: {}
  resolvetype:
    component: "System.SetVariable"
    properties:
      variable: "type"
      value: "${iResult.value.entityMatches['PizzaType'][0]}"
    transitions: {}
  askage:
    component: "System.Output"
    properties:
      text: "How old are you?"
    transitions: {}
  checkage:
    component: "AgeChecker"
    properties:
      minAge: 18
    transitions:
      actions:
        allow: "crust"
        block: "underage"
  crust:
    component: "System.List"
    properties:
      options: "Thick,Thin,Stuffed,Pan"
      prompt: "What crust do you want for your Pizza?"
      variable: "crust"
    transitions: {}
  size:
    component: "System.List"
    properties:
      options: "${size.type.enumValues}"
      prompt: "What size Pizza do you want?"
      variable: "size"
    transitions: {}
  type:
    component: "System.Text"
    properties:
      prompt: "What Type of Pizza do you want?"
      variable: "type"
    transitions: {}
  done:
    component: "System.Output"
    properties:
      text: "Your ${size.value} ${type.value} Pizza is on its way."
    transitions:
      return: "done"
  underage:
    component: "System.Output"
    properties:
      text: "You are too young to order a pizza"
    transitions:
      return: "underage"
  cancelorder:
    component: "System.Output"
    properties:
      text: "Your order is cancelled"
    transitions:
      return: "cancelOrder"
  unresolved:
    component: "System.Output"
    properties:
      text: "I don't understand. What do you want to do?"
    transitions:
      return: "unresolved"
#####################################
# Service Cloud Live Chat Integration
#####################################
  setupProfileFirstName:
    component: "System.SetVariable"
    properties:
      variable: "profile.firstName"
      value: "your first name" #Set this property
    transitions:
      next: "setupProfileLastName"
  setupProfileLastName:
    component: "System.SetVariable"
    properties:
      variable: "profile.lastName"
      value: "your last name" #Set this property
    transitions:
      next: "setupProfileEmail"
  setupProfileEmail:
    component: "System.SetVariable"
    properties:
      value: "first.last@example.com" #Set this property
      variable: "profile.email"
    transitions:
      next: "setupLiveChatInfo"
  setupLiveChatInfo:
    component: "System.SetVariable"
    properties:
      variable: "liveChatInfo"
      value:
        customerInformation:
          categoryID:
            id: 61 #Set this property
    transitions:
      next: "agentInitiation"
  agentInitiation:
    component: "System.AgentInitiation" #Set this property
    properties:
      agentChannel: "ServiceCloudIntegration" #Set this property
      nlpResultVariable: "iResult"
      waitingMessage: "Let me connect you with a customer service agent who can further assist you."
      resumedMessage: "Please wait, someone will be with you shortly."
      customProperties: "${liveChatInfo.value}"
    transitions:
      actions:
        accepted: "agentConversation"
        rejected: "reject"
        error: "agentSystemError"

  agentConversation:
    component: "System.AgentConversation"
    properties:
      agentChannel: "ServiceCloudIntegration" #Set this property
      nlpResultVariable: "iResult"
      exitKeywords: "bye, good bye, good night, end, quit"
      conclusionMessage: "Have a nice day."
    transitions:
      next: "endPrompt"

  endPrompt:
    component: "System.Output"
    properties:
      text: "Connecting you back to the skill. What do you want to do next?"
      keepTurn: false
    transitions:
      next: "intent"

  reject:
    component: "System.Output"
    properties:
      text: "Sorry, no one's available now. Please try again later."
    transitions:
      return: "done"

  agentSystemError:
    component: "System.Output"
    properties:
      text: "Oops! We are having system issues. We're sorry, but we can't connect you with an agent right now. Please try again later."
    transitions:
      return: "agentSystemError"

#################
# Handle problems
#################
  handleProblems:
    component: "System.List"
    properties:
      prompt: "I don't seem to be able to help you. Would you like to speak with someone?"
      options:
      - label: "Yes, I want to speak with someone"
        value: "SpeakToAgent"
      - label: "No, let's start over"
        value: "StartOver"
      autoNumberPostbackActions: true
    transitions:
      actions:
        SpeakToAgent: "setupProfileFirstName"
        StartOver: "startOver"
  startOver:
    component: "System.Output"
    properties:
      text: "I can help you order a pizza, cancel your order, or let you speak to someone. What would you like to do?"
      keepTurn: false
    transitions:
      next: "intent"