Description of the Illustration build-digital-assistant.png

This is a conceptual diagram with three parts: "Planning: CDX workshop", "Implementation", and "Planning and Implementation of Backend Services".

In the "Planning: CDX workshop" section, the box on the left covers the whole vertical length of the figure and is labeled "Chatbot Project Goal". To the right of that are 5 boxes arranged vertically that are labeled "Use Case". Each is connected to the left box with a line. To the right of the "Use Case" boxes are 5 boxes labeled "user messages". Each of those boxes is connected with a line to the "Use Case" box to its left. At the bottom of the "Use Case" section of the diagram is the text "Persona".

To the right of the "Planning: CDX workshop" section is the "Implementation" section. Within that section is a box that takes up all of the space in the section and has labels for "Digital Assistant" and "Persona" at the top. In the left of that box is a vertical box labeled "Intelligent Routing". To the right of that are two identical boxes labeled "Skill (Multi-Language Support)", each of which is connected to the "Intelligent Routing" box. Within each "Skill" box are two boxes. The first of the boxes within the Skills boxes are labeled "Model", and within each "Model" box are a box containing 3 "Entity" labels and 3 boxes labeled "Intent (utterances)". The second of the boxes within the Skills boxes are labeled "Dialog Flow".

Overlapping the right side of the "Planning: CDX workshop" section and the left side of the "Implementation" section is a vertical box labeled "Channels". That box has lines connecting it to each "user messages" box on the left and to the "Digital Assistant/Persona" box on its right.

To the right of "Implementation" is a section for planning and implementing backend services. There are icons in this section that represent databases, custom code, and Cloud services, and each of these icons has a line connecting it with one of the skills to the left.