This is a screen capture of the Conversations report.
At the very top-leftare the Insight report-wide filters, Channels and Mode.
At the top left-hand side of the screen is the date picker (which in this screen capture displays "Last 30 Days"). Above it is a status message for the refresh of the Insights data. It reads "Last updated a few seconds ago." Directly to the left is a "refresh" icon.
Directly beneath tare the filtering options for this report. From left to right, they are: Intent, Outcome, Sort By, and Errors. To the right is the Switched Conversations option.
- User Messages
- Skill Messages