This is a screen capture of the Intents Insights Report.

Directly beneath the Insight report-wide filters is the navigation path for the Insights reports: Intents (selected here) > Paths > Conversations > Retrainer > Export.

At the top left-hand side of the screen is the date picker (which in this screen capture displays "Last 30 Days"). Above it is a status message for the refresh of the Insights data. It reads "Last updated 3 minutes ago." Directly to the left is a "refresh" icon.

At the very top-left, is an edit icon. Next to it, are the Insight report-wide filters, Channels and Locale. In this screen capture, they are set to Channels: All and Local: All. To the immediate right of these is the Reset to All option.

The intents display on the far left-hand side of the report. To the right of them, parallel with the first intent, is the Outcome drop down menu. In this image, it's Incomplete option has been selected. The report is divided into three separate sections:
  • Incomplete states: A horizontal bar chart. Its y axis shows the states. Its x axis shows the number of conversations. In this screen capture, one of the bars is selected to invoke hover text that explains the why a conversations stopped at this state: time outs.
  • Error Conditions: Shows the errors for a selected state in the bar chart, broken down by error type and # of instances.
  • Most Incomplete Paths: A set of topographical representations of incomplete execution paths. For each of these paths, the report display these two indicators: Count (the number of conversations through the path) and Average Duration (in seconds).