This is a screen capture of a segment of the Overview Insights report. It shows a pane called Conversations. Within it display key performance indicators, which are also hyperlinks that give you access to the other Insights reports. These indicators are:
  • Conversations (total). This is broken down by Completed and Incomplete. In this image, the cursor hovers over the latter.
  • Top Channels
  • Average Duration
  • Average States
  • Error Conditions