1. Using Oracle Digital Assistant
  2. Service Integration
  3. Live Agent Transfer
  4. Tutorial: Pass Customer Information to a Live Chat

Tutorial: Pass Customer Information to a Live Chat

You can get a hands-on look at passing information to a live chat by walking through this tutorial, which is part 2 of a series:

Note:

This tutorial uses the deprecated YAML mode for the dialog flow. However, you can get similar results if you use the newer (and preferred) Visual Flow Designer mode, which requires much less hand-coding.