HighQ

Before You Begin

Introduction

This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for HighQ using SAML.

About HighQ

HighQ uniquely combines advanced document management and file sharing with enterprise social collaboration, personal productivity and project management tools.

After integrating HighQ with Oracle Identity Cloud Service:

  • Users can access HighQ using their Oracle Identity Cloud Service login credentials.
  • Users can start HighQ using the Oracle Identity Cloud Service My Apps console.
  • Admins can assign and revoke user access to the HighQ app using the Oracle Identity Cloud Service administration console.

What Do You Need?

  • An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
  • A HighQ account with authorization rights to configure federated authentication.
  • Make sure that the email ID of each user in HighQ matches the primary email ID of the Oracle Identity Cloud Service account.
  • Service Provider metadata. Note: Obtain the service provider metadata from the client support.

Obtaining Service Provider Signing Certificate in .PEM Format

Use this section to obtain the Service Provider Certificate from the metadata into a format that is suitable for Oracle Identity Cloud Service.

  1. In the service provider metadata file, locate the md:SPSSODescriptor tag.

  2. Copy the content between the ds:X509Certificate tags. This content is the Service Provider signing certificate.

  3. Access the URL: https://www.samltool.com/format_x509cert.php to format the certificate. The Format a X.509 certificate page appears.

  4. Paste the certificate content in the X.509 cert text box, and then click FORMAT X.509 CERTIFICATE. The converted certificate content is displayed in the X.509 cert with header text box.

  5. Copy the content from the X.509 cert with header text box, paste the content in a text file, and then save the file in .PEM format.

    Tip: Use this .PEM format certificate later during HighQ registration in the "Registering and Activating the HighQ App" section.

Configuring the HighQ App in Oracle Identity Cloud Service

Use this section to register and activate the HighQ app, and then assign users to the app.

Registering and Activating the HighQ App

  1. Access the Oracle Identity Cloud Service administration console, select Applications, and then click Add.

  2. Click App Catalog.

  3. Search for HighQ, click Add, and then click Next.

  4. In the SSO Configuration section, click Download Identity Provider Metadata. To learn about other methods you can use to access SAML metadata, see Access SAML Metadata.

    Tip: Use this file later during the HighQ configuration in the "Configuring SSO for HighQ" section.

  5. Expand the General Settings section, and then upload the signing certificate of the service provider that you obtained earlier. See the "Obtaining Service Provider Signing Certificate in .PEM Format" section.

  6. Click Finish. Oracle Identity Cloud Service displays a confirmation message.

  7. Click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Assigning Users to the HighQ App

  1. On the HighQ app page in Oracle Identity Cloud Service, select Users, and then click Assign. The Assign Users window appears.

  2. Select users that you want to assign to HighQ, and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the HighQ app is assigned to the users that you selected.

Configuring SSO for HighQ

Forward the Oracle Identity Cloud Service metadata file via email to the respective account executive of HighQ. The HighQ engineers configure the Oracle Identity Cloud Service metadata and then notify you after SSO is configured for your HighQ account.

Note: Enabling SSO deactivates the ability to log in using HighQ user name and password directly on the app.

Verifying the Integration

Use this section to verify that SSO works when initiated from HighQ (SP initiated SSO).

Verifying Service Provider Initiated SSO from HighQ

  1. Access HighQ using the URL: https://collaboratedic1.highq.com/collaboratedic1/. You are redirected to the Oracle Identity Cloud Service login page.

  2. Log in using credentials for a user that is assigned to the HighQ app. The HighQ home page appears.

  3. In the upper-right corner, click the user icon, and then confirm that the user that is logged in is the same for both HighQ and Oracle Identity Cloud Service.

    This confirms that SSO that is initiated from HighQ works.

Troubleshooting

Use this section to locate solutions to common integration issues.

Known Issues

Oracle Identity Cloud Service displays the message, "You are not authorized to access the app. Contact your system administrator."

Cause 1: The SAML 2.0 integration between the Oracle Identity Cloud Service HighQ app and HighQ is deactivated.

Solution 1:

  • Access the Oracle Identity Cloud Service administration console, select Applications, and then select HighQ.
  • In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Cause 2: The administrator revokes access for the user at the same time that the user tries to access the HighQ app using Oracle Identity Cloud Service.

Solution 2:

  • Access the Oracle Identity Cloud Service administration console, select Applications, and then select HighQ.
  • In the App Details section, select Users, and then click Assign to re-assign the user.

Unknown Issues

For unknown issues, contact Oracle Support:

  1. Go to https://support.oracle.com.

  2. Select Cloud Support, and then sign in with your support credentials.

  3. In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.

  4. Select Oracle Identity Cloud Service as the service type.

  5. Complete your service request.