Jitbit

Before You Begin

Introduction

This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for Jitbit using SAML.

About Jitbit

Jitbit is a web-based help-desk solution, that provides a simple ticketing system for small businesses, freelancers, startups, as well as large enterprises. Jitbit enables users to easily manage and track incoming support request emails as well as their associated tickets.

After integrating Jitbit with Oracle Identity Cloud Service:

• Users can access Jitbit using their Oracle Identity Cloud Service login credentials.
• Users can start Jitbit using the Oracle Identity Cloud Service My Apps console.
• Admins can assign and revoke user access to the Jitbit app using the Oracle Identity Cloud Service administration console.

What Do You Need?

• An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
• A Jitbit account with authorization rights to configure federated authentication.

Configuring the Jitbit App in Oracle Identity Cloud Service

Use this section to register and activate the Jitbit app, and then assign users to the app.

Prerequisite Steps

A dedicated domain name is required before you can register and activate the Jitbit app.

The Jitbit domain name appears in the Jitbit URL: https://<Domain_Name>.Jitbit.com that you received in an email from Jitbit.

Registering and Activating the Jitbit App

1. Access the Oracle Identity Cloud Service administration console, select Applications, and then click Add.

2. Click App Catalog.

3. Search for Jitbit, and then click Add.

4. In the App Details section, enter your Jitbit Domain Name, and then click Next.

   Note: This is the Domain Name value that you obtained while performing the steps in the "Prerequisite Steps" section.

5. Click Download Signing Certificate.

   Tip: Use this file later during the Jitbit configuration in the "Configuring SSO for Jitbit" section.

6. Click Finish. Oracle Identity Cloud Service displays a confirmation message.

7. Click Activate, and then click Activate Application. The Oracle Identity Cloud Service displays a confirmation message.

Assigning Users to the Jitbit App

1. On the Jitbit app page in Oracle Identity Cloud Service, select Users, and then click Assign. The Assign Users window appears.

2. Select users that you want to assign to Jitbit, and then click OK. Oracle Identity Cloud Service displays a confirmation message stating that the Jitbit app is assigned to the users that you selected.

Configuring SSO for Jitbit

1. Access Jitbit as an administrator using the login URL: https://<Domain_Name>.Jitbit.com/helpdesk/User/Login. The Jitbit home page appears.

2. Click Administration in the header menu, click General settings, and then locate the Authentication settings section.

3. Use the table to update the federated authentication attributes, and then click Save changes.

   This table lists the mandatory federated authentication attributes that you must set to complete the SSO configuration.

   Attribute	Value
   Enable SAML 2.0 single sign on	Enable the option to establish SSO connection.
   EndPoint URL	Enter the Sign-in URL/SSO Endpoint: https://<IDCS-Service-Instance>.identity.oraclecloud.com/fed/v1/idp/sso.
   x509 certificate	Paste the Oracle Identity Cloud Service certificate that you downloaded during Jitbit registration in Oracle Identity Cloud Service. See the "Registering and Activating the Jitbit App" section.

   Note: The Jitbit app can be accessed by a user who is assigned to the Jitbit app in Oracle Identity Cloud Service, even if the user does not have a Jitbit account.

Verifying the Integration

Use this section to verify that SSO works when initiated from Oracle Identity Cloud Service (IdP Initiated SSO) and Jitbit (SP Initiated SSO).

Verifying Identity Provider Initiated SSO from Oracle Identity Cloud Service

1. Access the Oracle Identity Cloud Service My Profile console using the URL: https://<IDCS-Service-Instance>.identity.oraclecloud.com/ui/v1/myconsole.

2. Log in using credentials for a user that is assigned to the Jitbit app. Oracle Identity Cloud Service displays a shortcut to Jitbit under My Apps.

3. Click Jitbit. The Jitbit home page appears.

4. In the upper-right corner, confirm that the user logged in is the same for both Jitbit and Oracle Identity Cloud Service.

   This confirms that SSO that is initiated from Oracle Identity Cloud Service works.

Verifying Service Provider Initiated SSO from Jitbit

1. Access Jitbit using the login URL: https://<Domain_Name>.Jitbit.com/helpdesk/User/Login. The login page appears.

2. Click SSO Login (SAML). You are redirected to the Oracle Identity Cloud Service login page.

3. Log in using credentials for a user that is assigned to the Jitbit app. The Jitbit home page appears.

4. In the upper-right corner, confirm that the user that is logged in is the same for both Jitbit and Oracle Identity Cloud Service.

   This confirms that SSO that is initiated from Jitbit works.

Troubleshooting

Use this section to locate solutions to common integration issues.

Known Issues

Oracle Identity Cloud Service displays the message, "You are not authorized to access the app. Contact your system administrator."

Cause 1: The SAML 2.0 integration between the Oracle Identity Cloud Service Jitbit app and Jitbit is deactivated.

Solution 1:

• Access the Oracle Identity Cloud Service administration console, select Applications, and then select Jitbit.
• In the App Details section, click Activate, and then click Activate Application. Oracle Identity Cloud Service displays a confirmation message.

Cause 2: The administrator revokes access for the user at the same time that the user tries to access the Jitbit app using Oracle Identity Cloud Service.

Solution 2:

• Access the Oracle Identity Cloud Service administration console, select Applications, and then select Jitbit.
• In the App Details section, select Users, and then click Assign to re-assign the user.

Unknown Issues

For unknown issues, contact Oracle Support:

1. Go to https://support.oracle.com.

2. Select Cloud Support, and then sign in with your support credentials.

3. In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.

4. Select Oracle Identity Cloud Service as the service type.

5. Complete your service request.