ShareFile
Before You Begin
Introduction
This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for ShareFile using SAML.
What Do You Need?
- An Oracle Identity Cloud Service account with authorization rights to manage apps and users (Identity Domain Administrator or Application Administrator).
- A ShareFile account with authorization rights to configure federated authentication.
- Make sure that the email ID of each user in ShareFile matches the primary email ID of the Oracle Identity Cloud Service account.
- Identity Provider metadata file. Use the following URL to access the metadata:
https://<IDCS-Service-Instance>.identity.oraclecloud.com/fed/v1/metadata
. Use this file later during the ShareFile configuration in the "Prerequisite Steps" section.
Verifying the Integration
Use this section to verify that SSO works when initiated from Oracle Identity Cloud Service (IdP Initiated SSO) and ShareFile (SP Initiated SSO).
Verifying Identity Provider Initiated SSO from Oracle Identity Cloud Service
Access the Oracle Identity Cloud Service My Profile console using the URL:
https://<IDCS-Service-Instance>.identity.oraclecloud.com/ui/v1/myconsole
.Log in using credentials for a user that is assigned to the ShareFile app. Oracle Identity Cloud Service displays a shortcut to ShareFile under My Apps.
Click ShareFile. The ShareFile home page appears.
In the center of the ShareFile home page, confirm that the user that is logged in is the same for both ShareFile and Oracle Identity Cloud Service.
This confirms that SSO that is initiated from Oracle Identity Cloud Service works.
Troubleshooting
Use this section to locate solutions to common integration issues.
Known Issues
Unknown Issues
For unknown issues, contact Oracle Support:
Go to https://support.oracle.com.
Select Cloud Support, and then sign in with your support credentials.
In the Cloud Dashboard, confirm that there are no planned outages in Oracle Identity Cloud Service, and then click Create Service Request.
Select Oracle Identity Cloud Service as the service type.
Complete your service request.