Sending Service Failure Alerts, System Status Reports, and Integration Error Reports by Notification Emails

You can notify users by email with hourly or daily reports about total messages received, total messages processed, successful messages, failed messages, and successful message rate; with service failure alerts (for example, when a runtime or storage service is down or an agent becomes unavailable); or with a detailed report every five minutes when an integration failure occurs.


This is a system level setting. Therefore, user A cannot create one notification setup while user B creates another notification setup. User B can see the notification setup created initially by user A and can modify it.

To send service failure alerts, system status reports, and integration error reports by email:

  1. Click hamburger menu in the upper left corner.

  2. Click Settings > Notifications.

  3. Select when to send an email notification:

    • Send an alert when a service failure is detected (for example, when a runtime or storage service is down or an agent becomes unavailable)

      • Reports are sent when one or more of the following conditions are detected:
        • A change in the status of any components.

        • The database quota exceeded the threshold.

        • The file system quota exceeded the threshold.

        • A quiesced or unquiesced action was performed.

        • One or more agent instances become unavailable.

        • Oracle Integration Cloud Service entered into read-only mode.

    • Send an hourly detailed report

    • Send a daily detailed report

    • Send a detailed report every five minutes (only if an error occurred)

      The report includes the following information:

      • POD name (also included in the subject of the email)

      • Time period

      • Total messages received, processed, succeeded, and failed

      • Percentage of successful messages

      • Error resubmittal count

      • Errors by integration instance and run including messages received, processed, succeeded, and failed, and an instance ID hyperlink that displays audit trail details, integration name, version number, and other information

      The email includes a link to the integration instance diagram that appears under the Tracking page for a specific instance. The email also includes a link at the bottom to change the notification settings or completely stop receiving email notifications. Click Oracle Integration Cloud Service to access the Notifications page to adjust your settings.

  4. In the Distribution list field, enter the email address to which to send the reports and alerts. You can specify multiple email addresses, each separated by commas.

  5. Click Save.

  6. Click Send Now to receive an immediate email about system status.

  7. To stop receiving alerts and reports, clear the checkbox, then click Yes when prompted to confirm.

  8. To revert to your previously saved configuration, click Revert.