1. Using the Oracle Field Service Cloud Adapter with Oracle Integration Generation 2
  2. Troubleshoot the Oracle Field Service Cloud Adapter
  3. Configuration Issue Between Oracle Field Service Cloud (Source) and Oracle Integration

Configuration Issue Between Oracle Field Service Cloud (Source) and Oracle Integration

When connecting Oracle Field Service Cloud as a source to any target system through Oracle Integration, if the integration is not triggered (inbound endpoint) and there is no entry for the integration instance in the monitoring section of Oracle Integration, it may mean that Oracle Integration details are not configured correctly on the Oracle Field Service Cloud side.

For most cases, you need to check the hostname part configuration.

For example, assume your integration URL is as follows:

https://INTEGRATION-A12345.integration.us7.oraclecloud.com/integration/flowsvc/
ofsccloudadapter/NAME/v01/

Assume the host field is configured as follows:

integration-a12345.integration.us7.oraclecloud.com

The above host name configuration is wrong and does not trigger events from Oracle Field Service Cloud.

The correct configuration is (the Oracle Integration URL case must be considered): 

INTEGRATION-A12345.integration.us7.oraclecloud.com

To get the integration URL in Oracle Integration:

  1. In the navigation pane, click Integrations > Integrations.
  2. Hover over the integration that is triggered from Oracle Field Service Cloud, and click Run.
  3. Check the case of the Endpoint URL. The same case must be configured on the host name part of the outbound integration in Oracle Field Service Cloud.